FAQ

Quality and Sustainability

• Our products are printed on premium high quality t-shirts, tanks, sweatshirts and hoodies.
• Products are made to order which means your order is printed on demand when you order it. This is a sustainable model of printing which results in less overproduction, less waste and therefore less of an environmental impact. 

• We recommend machine wash with garment turned inside and hanging to dry to maintain longevity of the garment and vibrancy of the design. 
• Care instructions also can be found on the inside neck label of your shirt. 

• Can I cancel or change my order? Because orders are sent to production as soon as they are placed, we cannot cancel your order. However, if you notice an error in your order, such as the wrong address was entered, please email support@headforthetrails.com immediately and we will do our best to accommodate.
• Can I include a gift message with my order?  Yes, email support@headforthetrails.com as soon as you place your order along with the note you would like to include in the package. 

Sizing & Colors

• We offer a wide range of unisex sizes from XS to 4XL. Please refer to the size chart in the product photos to ensure the right fit. For an oversized look, consider sizing up 1-2 sizes. 
• Because all items are made to order, we do not accept returns or exchanges due to sizing issues. We encourage customers to double-check the size chart before ordering.
• Our products come in a variety of popular colors. While we strive to provide accurate colors in our product photos, the final print's vibrancy may vary slightly due to the ink absorption into the fabric during the printing process. In addition, keep in mind that slight color variations may occur due to screen calibration differences and are not considered a design defect. 

Printing Process

• Products are made just for you so they are only printed once ordered utilizing Direct to Garment (DTG) printing. DTG technique means the design's inks are infused into the fabric fibers for a durable finish.
• Minor variations in color are normal when printing DTG as the ink’s dyes are infused into the fabric causing minor absorption of the colors into the garment. 

Production

• Upon order, designs are sent to a 3rd party fulfillment partner to help with producing and shipping the order directly to you.

• We have multiple production facilities so when you order more than one type of product, such as a t-shirt and mug or t-shirt and hat, they may be shipped separately. As a result, you may receive one item sooner than the other. No need to worry though, the other items are on the way! 

Shipping

• How long does shipping take? Shipping times vary depending on your location, but estimated delivery is 7-10 business days from date of the order was  placed. This timeline may be extended during the months of November and December. 
• Do you offer international shipping? Not at this time. 
• Where can I track my order? You will receive a shipping confirmation email with tracking information once your order ships. Please allow 1-3 days for movement to show on your tracking number after it has shipped. 
• For more information on shipping, please visit our Shipping Info page. 

International Shipping

• Currently we offer shipping within the United States. We are working to expand our reach to offer international shipping soon!